Important Information Regarding COVID-19
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly (65 years or older per government designation) and/or immunocompromised appear to be the most at risk of a severe infection.
Per the current CALAOMS (California Association of Oral and Maxillofacial Surgeons) recommendations and the May 7. 2020 update from Governor Newsom, we have resumed seeing patients on a regular basis. As always, try to prioritize those patients in pain or in urgent need. We will continue to be here and available for all patients experiencing pain or discomfort.
Our current update as of January 19, 2021:
SAFETY MEASURES FOR COVID-19
1.) Symptom Screening – We will be screening all patients by phone for symptoms or exposure and again with a written exposure questionnaire. Patients (or escorts) with symptoms or exposure will not be seen for a 14 day quarantine period.
2.) Temperature – All people will be screened for temperature upon entering the facility including patients, escorts, employees, vendors, and delivery personnel. Any person with a temperature above 100 will be asked to leave immediately.
3.) Mask Requirement – All people entering facility must wear masks at all times. Patients will be be instructed when to remove masks. All masks with vent ports must have coverage over vent/exhalation ports.
4.) Social distancing: All people must stay 6 feet away from each other, unless they are quarantined together. Please provide space for others. We would like to avoid or minimize use of the reception area. Please call or text Agoura Hills Oral Surgery Phone Number 818-707-0357 upon arrival and we will let you know when to enter the practice so we may maximize social distancing (If you would like to opt-out of texting please let us know to update your opt-in).
5.) Off site waiting– Patient escorts will be asked to wait in their vehicle during surgery. Upon completion of the procedure, we can call or text escorts to return inside to escort their patient home.
6.) Decreased paperwork– Paperwork may be completed online prior to arrival. Should you wish to complete paperwork in the office, most items will be completed on an iPad which is sterilized between uses with UV-C light. Should physical paper be required, you will be provided a new pen which you may keep to compete any other paperwork if necessary.
WHAT ARE WE DOING AS INCREASED MEASURES?
Aside from patient procedures above, we are increasing our already high standards for infection control, which have always met or exceeded Cal/OSHA, OSHA, Dental Board Standards.
1.) We are wiping all common area surfaces hourly with medical grade disinfectants. When time permits, we are doing this after any person has passed through an area. As always, we are disinfecting all patient treatment areas between patients.
2.) We are wearing surgical masks at all times. We are also wearing N95 masks during all surgical interactions.
3.) We have placed multiple HEPA air filters with internal UV-C light to assist in both reducing particulate matter and airborne virus. HEPA filters on their own will not trap the virus with high efficiency, as the virus is 0.06 – 0.14 microns in size, while HEPA filters are 0.3 microns. Most virus will be caught in the filters due to static forces, but the UV-C light will help to eliminate most of any live virus that continues to pass through.
4.) Decreasing patient load – we are doing our best to decrease the number of patients in the office at any given time, which will facilitate social distancing.
5.) We are screening ourselves daily to ensure our staff is healthy and capable of providing a safe care experience for you.
6.) We are requesting that you complete all registration paperwork online. You may do that by clicking Patient Registration .
7.) During your consultation, we will book your surgical appointment. We will provide fees and consent forms at that time. We request that you complete consent forms at home and return them, signed, on your surgical date. Should you have dental insurance, our office will determine estimated benefits shortly after your consultation visit and then email them to you.
Safety and Infection Control have always been our highest concern. If you have questions, please call or text us! We are happy to both serve your surgical needs and help you keep and feel safe!
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.